Member Support

AVOID SPAM

We know you don’t want to ever miss an email from a couple who is considering choosing you to be their Justice of the Peace, and neither do we. But SPAM and JUNK filters can sometimes make this a bit a tricky. Here at JPus we are constantly working to improve the likelihood that couples will see your profile and reducing the risk of lost contacts. But we cannot do it alone. Adding admin@findaJP.com and admin@JPus.org as safe senders helps ensure contacts go where they belong, Your inbox!

RECEIVE IMPORTANT EMAIL FROM FINDAJP.COM AND JPUS.ORG

When a prospect fills out the Contact JP form, an email is sent to you. The Sender of the email is admin@findaJP.com. To ensure that emails from that address always reach your Inbox (and do not go into your junk or spam folder), you should add admin@findaJP.com to a safe senders list (sometimes called a “white list”). Directions to do this are below for the most popular email providers. If you don’t see your provider, contact them and ask what to do. (P.S. Do the same thing for admin@jpus.org. This is the sender of JP newsletters and emails from the JPus Administrator.)

TEST YOUR CONTACT JP FORM

Another tip for avoiding the SPAM and JUNK folders is to test your Contact JP Form. To do this, go to your profile on findaJP.com and fill out the Contact JP form as if you were a client. The message should arrive in your Inbox. If you find it instead in Spam (or Junk) folder, click Not Spam (or however your provider words it).
We also suggest checking messages is in the Client Contact tab of your Dashboard often. Adding us to your safe sender/ white list, testing the form, and checking for Client Contacts through your dashboard all work together to improve your odds of contacting potential clients and booking more events.

SAFE SENDER INSTRUCTIONS

Select your Email Provider below for specific instructions.

• Gmail
• AOL
• BellSouth / AT&T webmail
• Comcast SmartZone
• Cox.net Email
• EarthLink
• iMail/MacMail
• McAfee SpamKiller
• Mozilla Thunderbird
• MSN
• Norton AntiSpam
• Outlook
• Outlook.com (Formerly Hotmail)
• Road Runner
• Spam Assassin
• Verizon
• Yahoo

GMAIL

If you find an email from admin@findajp.com in your Spam folder, click “Not Spam”.  (This might not prevent other emails from going to Spam so follow the next steps.)

1. Go to Google Settings.
   
2. Then click Filters.
   
3. Click Create a new filter.  In the Filter From box, type admin@findajp.com and select ‘create filter with this search‘.
4. Next check “Never Send it to Spam.”
   
5. Finally, click ‘Create Filter’.

AOL

WebMail

1. Open the email.
2. Click on the sender’s email address admin@findajp.com.
3. Click “Add to Address Book” in the window that appears.
4. Click Save.

AOL (version 9.0 or higher)

1. Copy the “from” address from the latest email (or you can copy the addresses listed above).
2. In the pop-up box, select Add.
3. Paste the copied address/type the address required in the Other email field.
4. Make the newly added address the “Primary email address” by checking the checkbox.
5. Select Save.

AOL 8.0

1. Select Mail in the Menu on the top of the screen.
2. Select Mail Controls.
3. The Mail Control Screen is displayed. Select Next.
4. Select Customize Mail Controls for this Screen Name and click Next.
5. You can select “Allow email from all AOL members, email addresses and domains” (allows all emails).
6. Select Next until the Save button shows up at the bottom.
7. Select Save.

AOL 7.0

1. Select Mail in the Menu on the top of the screen.
2. Select Mail Controls.
3. The Mail Control Screen is displayed. Select Next.
4. Select Customize Mail Controls for this Screen Name and click Next.
5. In the exclusion and inclusion parameters, include the domain findajp.com.

BellSouth / AT&T Web Email

1. Open your mailbox.
2. Select Options on the top right hand side > Mail Options > Filters > Add Filter.
3. Select Filters.
4. Click “Add Filter”.
5. In the top row, labeled From Header, select contains from the pull down menu.
6. Enter the address admin@findajp.com in the text box next to the pull down menu.
7. Move down to the bottom where there is the option Move the message to.
8. Select Inbox from the drop-down menu.
9. Select the Add Filter button once again.

Comcast SmartZone

1. Click Address Book.
2. Click “New” and choose “New Contact”.
3. Add the email address admin@findajp.com,
4. Click Save.

Cox.net Email

1. Go to WebMail Inbox window.
2. Click “Preferences”.
3. Under General Email Preferences, click Blocked Senders.
4. Type admin@findajp.com in the Exceptions List.
5. Click Add.
6. Click Save.

EarthLink

1. Open the Address Book.
2. Click Add.
3. Enter admin@findajp.com
4. Click Save.

iMail/MacMail

1. Open the email.
2. Ctrl-click the sender admin@findajp.com and select “Open in Address Book.”
3. Verify the sender’s contact details.
4. Click Save.

McAfee SpamKiller

1. Click Friends.
2. Click Add.
3. Enter admin@findajp.com.
4. Click OK.

MSN

1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
2. From the E-mail settings screen, select Junk E-mail Guard.
3. Select Safe List.
4. Enter the email address admin@findajp.com.
5. Select Add.

Mozilla Thunderbird

1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
2. From the E-mail settings screen, select Junk E-mail Guard.
3. Select Safe List.
4. Enter the email address admin@findajp.com.
5. Select Add

Norton AntiSpam

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam mails before it reaches your inbox. To make sure emails reach you, you can add admin@findajp.com to your Personal Friends list or Global Friends list. Here is how you can do that:

1. Start Norton AntiSpam, select Status & Settings tab.
2. Select AntiSpam.
3. Select Configure button – right hand side bottom of the screen.
4. Select Allowed List tab – second tab on the list of tabs.
5. Select Add.
6. Enter admin@findajp.com in the Email address box.
7. Select OK.

Outlook

For 2003, 2007 and Express – Without an email in your inbox:

1. Select Actions from the toolbar at the top of the screen.
2. Select Junk E-mail.
3. Select Junk E-mail Options…
4. Click the Safe Sender tab.
5. Click Add.
6. Type in admin@findajp.com.
7. Click OK.

For 2003, 2007 and Express – With an email in your inbox:

1. Open the email.
2. In the Toolbar options at the top, click the Safe Lists drop-down.
   Note: This is located in the “Junk Email” section
3. Select “Add sender to Address book”.
4. Click OK.

For 2003, 2007 and Express – To white list an entire domain:

1. Open the email.
2. In the Toolbar options at the top, click the Safe Lists drop-down.
   Note: This is located in the “Junk Email” section
3. Select “Add Sender’s Domain (@example.com) to Safe Senders List.
4. Click OK.

For 2010

1. In Outlook, go to the Home tab.
2. Click the Junk button.
3. Choose “Junk E-Mail Options” from the drop-down list.
4. Go to the Safe Senders tab.
5. Type in either the email address or the domain name you wish to add.
6. Click OK.

For 2013

1. In Outlook, go to the Home tab.
2. Click Junk > Junk Email Options.
3. Select the Safe Senders Tab and click Add.
4. In the Add address or domain box, enter admin@findajp.com.
5. Click OK and close the window.

Express

1. In Outlook, go to the Tools menu.
2. Select “Address Book”.
3. Click New and select New Contact from the drop-down menu.
4. Type in admin@findajp.com
5. Click OK.

Outlook.com (Formerly Hotmail)

1. Open your Outlook mailbox.
2. Select Options from the top right (next to the question mark).
3. Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
4. In the space provided, enter admin@findajp.com.
5. Select Add to list.
6. Ensure the safe mailing lists box has the address you entered, and select OK.

Road Runner

1. Open your Road Runner mailbox.
2. Open your Junk Mail folder.
3. Select the Contact JP email.
4. Click “Mark as Not Spam”.

Spam Assassin

1. Find the spam assassin folder on your hard drive, and open it.
2. There would be a file named user_prefs. Open it with a text editor (such as Notepad).
3. If there is no such file, create it, instructions are available at this website.
4. Make a new line in the file. On that line, enter whitelist_from, followed by admin@findajp.com.
5. Save and close the file.

Verizon

1. Open your Inbox.
2. Click Options.
3. Click Block Senders.
4. Locate the “Safe List”.
5. Enter admin@findajp.com.
6. Click OK

Yahoo

1. Open your Yahoo mailbox.
2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
3. Click “New Contact”.
4. Fill in admin@findajp.com
5. Click Save.